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Freedom Of Information

The Freedom of Information Act (Cap. 496) gives the general public the right to request documents or information from Public Authorities. The Act also lists exemptions from this right as well as placing a number of obligations on Public Authorities.  In fulfilling its statutory obligations, the Malta Competition and Consumer Affairs Authority (MCCAA) is providing the following information which can be used as guidance to better inform the general public about its work and functions.

The Freedom of Information Act (Cap. 496) (FOIA) places obligations on public authorities (including ministries, departments and public sector entities) to provide access to documents held by them, in accordance with and subject to the provisions of the Act.

Documents are held by MCCAA pertaining to its four Entities. These can be both digital and analogue in nature and vary in content depending on the particular function within the various Directorates.  The documents considered as “publicly available” are mostly readily available for access in the respective sections of  MCCAA website.  Kindly note that some of the information listed above is exempt from disclosure under the Freedom of Information Act (Cap. 496), MCCAA Act (Cap. 510) and Data Protection Act (Cap. 440).

How do I make an FOI request?

A request for accessing a document or information under the FOI Act can be submitted via the e-ID on the FOI Portal (http://www.foi.gov.mt/). Now, an online request can also be done without the need for the applicants to register through e-ID. Alternatively, a Request for Document Form can be downloaded from the same website (Downloads Section) or collected from the Ministry for Social Dialogue, Consumer Affairs and Civil Liberties. The Form has to be completed and submitted by email to foicu@gov.mt or by post to the Office of the Permanent Secretary, Ministry for Social Dialogue, Consumer Affairs and Civil Liberties, Barriera Wharf, Valletta.

Complaints Procedure

Complaints may be submitted via E-ID, through a COMPLAINT ONLINE FORM, by email at foicu@gov.mt, or else by post or by hand at the above address. Manual Forms may be downloaded from the MCCAA's website or collected from the Ministry for Social Dialogue, Consumer Affairs and Civil Liberties at the address indicated above.

The complaint should be addressed to the FOI Officer, who shall bring the complaint to the attention of the officer responsible. The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the even of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant's complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Public Authority and the original decision upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met, but has not been met within the deadlines specified by the Act, the officer responsible shall waive any applicable fees for the submission of information.


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Request for Documents
Complaint to MCCAA Form 
Complaint to Information and Data Protection Commissioner Form 

The forms can be downloaded from www.foi.gov.mt - download section

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