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Consumer Affairs Seminar in Gozo - Friday 19th July 2013


Terms & Conditions Apply??

Do You Know Your Consumer Rights?


This is the third seminar in a series of five that are being organised by the Malta Competition and Consumer Affairs Authority (MCCAA). Attendance is free of charge. Interested participants may come to the Grand Hotel Mgarr at 8:30 a.m. and register personally.

This seminar will focus on the following topics:

  • Air Passenger Rights
  • Travel Packages
  • Consumer Guarantees
  • Consumer Credit and Home Loans
  • Consumer Claims Tribunal

This half-day seminar will be held on Friday 19th July 2013 from 9:00 a.m. till 1:00 p.m. at the Grand Hotel in Mgarr, Gozo.

Refreshments will be served to the attendees at the end of the seminar to allow for networking.



Seminar Programme


08:30 - 09:15Registration 
09:15 - 09:30Introductory Speech

Mr. Marcel Pizzuto, Chairman,

Malta Competition and Consumer Affairs Authority

09:30 - 09:45Opening Address

Dr. Helena Dalli, Minister for Social Dialogue,

Consumer Affairs, and Civil Liberties

09:45 - 10:15Travel Packages

Ms. Christine Vella, Senior Head Gozo,

Malta Tourism Authority

10:15 - 10:45Air Passenger Rights

Ms. Tina Dunkin, Consumer Affairs Manager,

Regulatory Policy Group, Civil Aviation Authority,

United Kingdom

10:45 - 11:00Question and Answer 
11:00 - 11:15Coffee Break 
11:15 - 11:45Home Loans and Consumer Credit

Mr. Godwin Mangion, Director General,

Office for Consumer Affairs

11:45 - 12:15Consumer Guarantees

Ms. Odette Vella, Senior Information Officer,

Information, Education and Research Directorate,

Office for Consumer Affairs 

12:15 - 12:45Consumer Claims Tribunal

Dr. Gabrielle Buttigieg, Arbiter,

Consumer Claims Tribunal

12:45 - 13:00Question and Answer and Concluding Address


13:00Networking and light repas



All presentations will be delivered in the Maltese Language 

Speakers Bionotes


Ms. Christine Vella

Ms Christine Vella graduated from the University of Malta in 1999 and holds a BA(Hons) in Contemporary Mediterranean Studies and International relations.  She presently heads the Malta Tourism Authority's office in Gozo and oversees the Authority's activities which are related to Gozo.  Ms Vella has been working in the tourism industry for these last 12 years and has specialised in Quality Assurance, Licensing and Enforcement issues.


Ms. Tina Dunkin

Consumer Affairs Manager, UK Civil Aviation Authority. Tina Dunkin is a consumer affairs professional with over thirty years experience in international aviation within the private and public sectors. She joined the UK Civil Aviation Authority in 2005 and currently heads up the Passenger Advice and complaints team.  Tina’s earlier career included commercial and customer service management roles with Cathay Pacific Airways, Northwest Airlines (now Delta Air Lines), and a leading travel agency chain. 

An acknowledged expert in international and European aviation passenger rights legislation, Tina represents the CAA at the European Commission inBrusselson EC regulation and enforcement matters. She has a deep understanding of airline obligations regarding cancellation, delay, denied boarding and other forms of passenger disruption. This includes the European EC261/2004 and EC1107/2006 law, recent European Court of Justice (ECJ) rulings, recommended IATA practice, the Montreal Convention and experience of handling the Icelandic Ash Cloud incident.  

Outside work Tina is actively involved in local community and charity work both in the UK, and also whilst based overseas in West and East Africa. She ran the London Marathon in 2004 and 2010. She lives with her family in Wimbledon, London.


Mr. Godwin Mangion

Mr. Godwin Mangion is the Director General of the Office of Consumer Affairs within the Malta Competition and Consumer Affairs Authority. He graduated in Accountancy from the University of Malta in 1986. He was appointed Principal Officer with the Trade Department in 1986 heading the unit responsible for the pricing of locally manufactured goods and represented the Department on the Government Contracts Committee. As Senior Principal and later as Assistant Director with the Office for Fair Competition from 1996, he carried out investigations regarding possible infringements of the Competition Act and was responsible for the economic and financial aspects of the investigations. In 2001 was appointed as Director (Operations) with the Consumer and Competition Department whereby major responsibilities included market surveillance, enforcement of the product safety legislation of non food products and ensuring adherence with the price indication regulations. He was instrumental in setting up the medicines price mechanism to ensure that prices of medicines are fair and reasonable.  


Ms. Odette Vella

Ms. Odette Vella has been working in consumer affairs since 2002. Currently she holds the position of  Senior Information Officer within the Information, Education and Research Directorate at the Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority. Ms. Vella’s main responsibilities include educating and providing information on consumer legislation to both consumers and traders. These responsibilities are mainly carried out through information articles published on local newspapers and magazines, which include the weekly consumer page published on the Sunday Times, attending to Radio and TV programmes to discuss consumer related topics and to answer questions from the general public, and through educational talks in schools, during social activities and to business employees.

Ms. Odette Vella has graduated with a Bachelor of Arts Hons Degree in English from theUniversityofMaltain 1999, and has subsequently obtained an LCCI Diploma in Marketing in 2004.


 Dr. Gabrielle Buttigieg

Graduating LL.D. in 2006, Dr Gabrielle Buttigieg set up her own successful legal practice (‘Buttigieg & Mangion Advocates’) in January 2008 after a few years experience working with private law firms. Despite a heavy commitment to numerous  civil, criminal and family law court cases, she has attended law courses locally and overseas as well as made time to organise and even co-host a number of local and international meetings, the latest being the Pilot Court Meeting of the European Commission for the Efficiency of Justice (CEPEJ) organised in Gozo (26th-28th September 2012).   

Dr Buttigieg’s responsible involvement with various Maltese Tribunals commenced in 2007 (Prosecutor for Birkirkara, Qormi and San Gwann Tribunals) while in October 2011 she was appointed Arbiter of the Consumer Claims Tribunal. Pari passu with her passionate interest and work in the Tribunal system, Dr Buttigieg has mantained a Court oriented career, her extensive experience leading to frequent appointments as Legal Referee by the First Hall Civil Courts as well as Legal Expert by the Court of Magistrates.

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