The Information Directorate was responsible for the creation and development of the mobile App 'Konsumatur'. The main objective of this App is to provide simple and clear information to consumers on their rights and responsibilities when they encounter difficulties during their purchases. This App can also be used by consumers to register a complaint with the Office for Consumer Affairs. The App also includes the function to attach documents related to the problematic purchase and send these documents or photos with the complaint form. The Directorate aims to gradually add more categories within the App so that it can be used by consumers as a complete guide on their rights and responsibilities under the Consumer Act and other related consumer legislation.
The 'Konsumatur' App may be downloaded free of charge from Apple'sApp Storeand fromGoogle Playfor Android devices.