The MCCAA hosted an award ceremony to celebrate excellence in customer service. During the event, the MCCAA announced the winners of the ninth edition of Premju Servizz bi Tbissima (Service with a Smile Award). The event brought together businesses and stakeholders from various industry sectors.

This annual competition highlights businesses that go above and beyond in prioritising customer satisfaction, reinforcing the importance of quality service in building strong and lasting relationships with consumers. The evening served as a platform to showcase excellence and inspire others to strive for higher standards in customer care.

 The Premju Servizz bi Tbissima competition is a consumer-driven initiative, where it is the consumers themselves who vote for their favourite sellers. This year a record-breaking 23,500 votes were submitted by consumers across Malta and Gozo. This approach not only empowers consumers to have a direct voice in recognising excellence, but also provides businesses with valuable feedback on their service quality. Being recognised directly by consumers highlights the value of delivering exceptional service. Furthermore, this acknowledgement acts as a driving force for businesses to continuously enhance the quality of their service, meet customer expectations, and establish lasting relationships with their customers.

The 2024 edition of the Premju Servizz bi Tbissima featured six distinct categories, each representing a diverse range of sellers and service providers. This year’s competition ran from the 2nd and the 30th of July 2024, allowing the public ample time to vote for the businesses they believed deserved this recognition.

The winners of each category were the following:

Mvintage emerged as the winner of the most voted category, Fashion and Beauty. Ayur Veda secured second place, while Mateja’s was awarded third place in this competitive category. Berta’s Boutique Salon and Angela’ Creations Hairdressing tied for fourth place, while Laser by Ingrid secured fifth place.

The second most voted category was the Supermarkets and Mini Markets category which was won by Maypole. Greens Supermarket took second place, with Pavi-Pama Supermarkets securing the third place. The Meat Shop and Nigret Butcher placed fourth and fifth place respectively.

In the Electronic Products and Household Goods category, SCAN claimed the first-place title. Pro Chimps came in second, followed by Homemate which placed third. Oxford House secured fourth place, while Tripe A took fifth place.

The category ‘Online Local Sellers’ was won by scanmalta.com. Bottarga.com.mt followed in second place, and mvintage.com earned third place. Tappwater.mt earned fourth place, while Petstudiomalta.com placed fifth.

In the Travel and Transport Services, Sisu Tours was awarded first place and Britannia Tours placed second. Micallef Joe Travel placed third in this category. Sharon’s Travel Sicily and Take a Break Travel were awarded fourth and fifth place respectively

Pet Studio won the Pet Shops and Gardening category. Second place was awarded to Borg Cardona Pet Supplies and  Betty’s Raw Recipes placed third. Piscopo Gardens achieved fourth place and was follwed by Trejoi who placed fifth.  

This year over 1,850 different sellers and companies were nominated across six distinct categories. The selection process for the finalists involved rigorous scrutiny by the Servizz bi Tbissima Board.  The top five nominees in each category underwent a thorough evaluation to ensure that the votes they received were both legitimate and aligned with the competition’s terms and conditions. Furthermore, the Board also ensured that the nominated traders and companies adhered to the award’s code of conduct in their daily business practices.  

The companies that secured first place in each of the six categories were honoured with a  prestigious trophy and an official certificate as recognition of their excellence. Additionally, they were granted the exclusive right to incorporate the Servizz bi Tbissima logo in their promotional materials.  This privilege serves as a mark of quality and trust, reinforcing their reputation as leaders in customer service within their respective sectors.